Shipping | Returns | Repairs
Updated: Aug 5, 2020
For ready made orders:
Due to the pandemic, all orders in the Philippines are usually shipped in 3-7 days, please note that it may take longer than the usual lead time and with insurance. You may also set an appointment for pick up with assurance of following safety protocols, please send email to email@example.com
International orders are usually shipped in 5-10 days, which may also take longer lead time via DHL and with insurance.
For pre orders:
Philippines: Please expect delays from the usual 7-14 days lead time to ship.
International: Please expect delays from the usual 3-4 weeks lead time to ship via DHL and with insurance.
We cannot guarantee your requests for rush order/s at this time. Please email for any questions to:
• Made to order Due to the nature of handmade or made to order jewelry we can’t accept returns, refunds or exchanges.
• Curated jewelry are not applicable for returns, refunds and exchanges. Please decide carefully about the jewelry you want to buy. All jewelries are inspected to ensure that there were no damage upon leaving the office and that you are receiving the right one that you chose.
• Please note: Earrings are not applicable for returns and exchange due to hygiene purposes.
*** We ask to please refrain from sending any repairs at this time. Please email firstname.lastname@example.org for any questions.
* We offer repair with minimal cost. Send an email to email@example.com with the complete details of your item/s, name, address and contact information. Customers will handle the shipping fee. We will send you an email and text message when your item is ready for delivery with shipping cost.